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Partners

DENIED PARTS COMPLAINT FORM
(Back to the TRP page)

** Don't forget to check out the Important Documents & Downloads **

You can also contact Mercedes-Benz in Montvale and express your concerns:

Charles Shady (General Counsel) and Willi Goossen (After Sales Manager)
Phone: 1-800-367-6372 (or 201-573-2202)
Fax: 201-573-2340
One Mercedes Drive
P.O. Box 350
Montivale, NJ 07645

We are gathering complaints from shops and individuals to be used in arguments against many of the new policies Mercedes & BMW are enacting. Your support helps!

PLEASE FILL OUT ALL FORM FIELDS!

Name (or Shop Name):

Phone Number:

Email:

State and/or Region:

Are you willing to be contacted for follow-up questions:
Yes    No

VIN (if available):

Nature of security related key or part (i.e. Key in trunk, lost key, bad key, keys locked in car etc. sale of part refused, customer inconvenienced):

How was it resolved and in what time frame (i.e. Taken to dealer, waited a week for parts, etc.):

What trouble did any delay cause you:

Would you have preferred for the manufacturer to furnish parts or information to a local automotive locksmith or repair shop to help you resolve your situation more quickly:
Yes    No

Would your customer consider buying another Mercedes:
Yes    No

Please type the numbers and letters pictured below (NO SPACES!):



Partners		DENIED PARTS COMPLAINT FORM (Back to the TRP page) Don't forget to check out the Important Documents & Downloads You can also contact Mercedes-Benz in Montvale and express your concerns: Charles Shady (General Counsel) and Willi Goossen (After Sales Manager) Phone: 1-800-367-6372 (or 201-573-2202) Fax: 201-573-2340 One Mercedes Drive P.O. Box 350 Montivale, NJ 07645 We are gathering complaints from shops and individuals to be used in arguments against many of the new policies Mercedes & BMW are enacting. Your support helps! PLEASE FILL OUT ALL FORM FIELDS! Name (or Shop Name): Phone Number: Email: State and/or Region: Are you willing to be contacted for follow-up questions: Yes No VIN (if available): Nature of security related key or part (i.e. Key in trunk, lost key, bad key, keys locked in car etc. sale of part refused, customer inconvenienced): How was it resolved and in what time frame (i.e. Taken to dealer, waited a week for parts, etc.): What trouble did any delay cause you: Would you have preferred for the manufacturer to furnish parts or information to a local automotive locksmith or repair shop to help you resolve your situation more quickly: Yes No Would your customer consider buying another Mercedes: Yes No Please type the numbers and letters pictured below (NO SPACES!):

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